At Totliz, customer satisfaction is our priority. We aim to provide a smooth and transparent return and refund process.

Returns Eligibility

You may request a return within 30 days of receiving your order. To be eligible:

• The item must be unused and in original condition
• The product must be in original packaging
• Proof of purchase is required

Non-Returnable Items

Certain items are not eligible for return, including:

• Used or damaged items (not due to our error)
• Hygiene-related baby products once opened
• Final sale or clearance items

Refund Process

Once your return is received and inspected, we will notify you regarding approval. If approved:

• Refunds are issued to your original payment method
• Processing time may take 5–10 business days depending on your bank

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• Reach out to us for assistance

Exchanges

We only replace items if they are defective or damaged upon arrival. Please contact us with photo evidence for quick resolution.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. Original shipping costs are non-refundable.

Order Cancellations

Orders can only be canceled within 12 hours of placement. After this, the order may already be processed for shipping.